In today’s Interview we talk to Debbie Palmer of the PPM Group.
Debbie started in real estate industry 30 years ago and around 20 years ago Debbie formed the PPM group. Debbie also runs the PPM conference which is one of the only remaining annual conferences for the Property Management industry and is celebrating it’s 18th year as of 2019.
In our interview Debbie shares Why agencies are moving away from a shop front and more towards home based or a shared work space, How the importance of seamless integration of technology into a business can actually be a disruptor, How your focus on customer service can help you differentiate yourself from another business and Why it’s important to use technology to support and NOT to replace people within the industry.
Debbie has been in the industry to watch it go through wave after wave of change and Debbie shares real word knowledge of where the industry is going in the future, while balancing the foundation of what the real estate industry is all about.
2:30 – A brief intro into Debbie’s personal story and family life
3:53 – Why Debbie first got into Property in London as a letting clerk and setting up a bed and breakfast business in sub-letting in France
6:34 – How Debbie started as a Property Manager when she was 5 years old
7:13 – Why it’s important to be mindful of the disruptors and realise PM is really about relationships
8:30 – Why agencies are moving away from a shop front and more from home or a shared work space
9:53 – The importance of seamless integration of technology into a business as a disruptor
10:39 – How your focus on customer service can help you differentiate yourself from another business
11:45 – Why used car sales people and real estate agents are the least trusted industries and what we can do about it
13:13 – Why it’s important to use technology to support and NOT to replace the human component
14:53 – Why it’s important to stay current, up to date and relevant while making sure you’re covering the basics like the foundation and moral of your business
16:37 – Debbie’s Hot Seat Questions
25:03 – The upcoming PPM national conference in it’s 18 year