Season 2 Episode 12

The Hot Seat with Stepfanie Regan

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In today’s episode we’re interviewing Stepfanie Regan who is a Business Strategist at Real Estate Dynamics. Stepf has a large circle of influence outside of the real estate game and was the international property manager of the year in 2014.

Some of the key highlights from the interview include the challenge of sales people becoming principles and that flow on effect around gaining business experience, how the massive changes around trust accounting and other technologies are going to ‘Disrupt’ the industry, the move to an uber style agency and how this will mean agencies will no longer need offices, why Real Estate is no longer just a ‘Once off Moment” and why you need to look at the full experience to better understand what MORE a prospective client will get from your business over your competitors AND how not enough BDM’s invest the time in understanding a client’s end goals and why piecing the puzzle together to help them achieve that goal will help you to retain more clients

Stepf’s interview was very clear and concise and the advice she is sharing is incredibly relevant RIGHT NOW. For example, Stepf talks about the clients end goals and mapping out their journey which is next level customer service and will help agencies to massively differentiate themselves from their competitors. Side note… Stepf also smashed the hot seat questions.

Show Notes

2:53 – Stepf’s 12 years journey from receptionist to Property Manager and being awarded the International Property Manager of the Year

5:08 – The challenge of sales people becoming principles and the flow on effect of not having business experience without a common vision

6:16 – What is a Purpose statement, how it’s different from a vision and why it’s one of the most important components of any business

6:54 – How the massive changes around trust accounting is going to ‘Disrupt’ the industry and other technologies are automating Property Management

10:32 – Why the future of real estate will mean agencies will no longer need offices the move to and Uber based Real Estate model

11:40 – Why it’s more important than ever to be a human-centric business and examples of other industries that have already gone through that journey of change 

12:56 – “A business is a network of systems and people drive systems” and how that idea is confronting for Property Managers

13:33 – Why most of the revenue for a Property Management business come from Management Fees and what principles are doing to make their business more profitable

14:44 – Why Real Estate is no longer just a ‘One off Moment” and why you need to look at the full experience to better understand what MORE a prospective client will get from your business over your competitors

15:23 – Why not enough BDM’s invest the time in understanding a client’s end goals and why piecing the puzzle together to help them achieve that goal will help you to retain more clients

17:48 – Why it’s important to understand that nothing in Property Management is a ‘personal attack’, that the money side of the PM industry can make the industry very stressful and why you should always focus on developing yourself as a person

19:28 – How Stepf’s anxiety and depression is an important catalyst to being an inspiration to others and why Stepf thinks it’s important to remember a ‘Bad Day’ does not equate to a ‘Bad life’

23:22 – Stepf’s hot seat questions

26:27 – Stepf’s shameless plug and how she is working with business owners to improve their business

Contact Stepfanie

Email: stepfanieregan@realestatedynamics.com.au

Mobile: 0437 543 996

Facebook: Stepfanie Regan