Damien and David speak with David Berridge who is the national agent services manager of Rent.com.au and has been a part of the business for over 13 years where David reflects on the changes in the industry from a service providers perspective.
David also talks about how he used to manage the website from a ski field in Switzerland, the challenge of traditional agencies vs. technology, a paperless real estate agency, Artificial Intelligence around decision making the importance of people in the business and where David would like to see the industry go in the next 5 years.
2:07 – How did David enter the industry and the beginning of rent.com.au
3:37 – David’s experience as a real estate agent
5:11 – How has rent.com.au changed over the last 13 years
5:49 – David’s proudest change in the business from where David managed the website from the ski fields in Switzerland
6:50 – Does David outsource offshore or are they employed locally
7:45 – The challenge of agencies accepting change
8:24 – The early adopters vs the people left behind
8:56 – What does David think of the concept of paperless office
9:41 – Is your information safer online or offline?
10:40 – How rent.com.au uses technology to help Agencies understand their tenants better
12:50 – Why David believes AI is an asset for a Real Estate business and how AI can decide on the best tenants
15:50 – Where would David like to see the industry move to over the next five years