Season 2 Episode 16
The Hot Seat with Terri Handy
In today’s interview, we’re interviewing Terri Handy who comes with over 25 years of experience in the industry and works with clients in New Zealand and Australia in her businesses Pm Xcite and Lean Property Management solutions.
One of the key reasons we were excited to interview Terri is her key focus is around the implementing change which is something that really resonates with the industry right now.
A few of the topics we discussed include – The differences between Sales and Property Management the financial balance between the 2 and which of the 2 Terri prefers, Why people that are scared are more resistant to change and what will happen to those within the industry that aren’t prepared to adapt to change, How moving to cloud-based software is allowing agencies to expand the type of people they employ and the type of work/life balance that can be offered, AND Why in Australia 35% of investors manage their own property v’s 65% in NZ and how Terri thinks the NZ PM industry will grow in the future.
In an industry that is under pressure on how to improve efficiencies, Terri is able to offer a number of practical pieces of advice on how to implement those changes from her 25 years in the industry and her strong drive to implement change.
2:25 – Juggling family and Terri’s start in the industry 25 years ago working with her father and eventually buying her father out.
3:39 – Does Terri prefer Sales or Property Management and the financial balance between the 2
5:05 – The direction Terri would have taken if she didn’t go into Real Estate and would Terri ever try politics
7:16 – How people are scared are more resistant to change and what will happen to people within the industry that aren’t able to adapt to change
8:29 – Technologies and Efficiencies and why people how people in Real Estate are embracing
9:32 – How moving to cloud-based software is allowing agencies to expand the type of people they can employ and the type of flexibility that can be offered
10:19 – Why it all comes down to service and why Agents are all judged by the worst provider in the industry
11:13 – Why there are more Male Property Managers in New Zealand and why that balance is predominantly Younger Men
12:18 – Why in Australia 35% of investors manage their own property v’s 65% in NZ and how Terri thinks the NZ PM industry will grow in the future
13:16 – The importance of embracing the change as a way to career progress and why you should have a mindset of continuous improvement
15:33 – Terri’s hot set questions
17:56 – Terri discusses how she consults around the implementation of change to take businesses to the next level